If you have a problem, concern or complaint about any part of our service please contact the Managing Director:
PO Box 34584, Birkenhead, Auckland
09 480 6398, 0274499916
We have an internal complaints process designed to efficiently handle any concerns you may have. If you have a complaint we will:
- Acknowledge your complaint within five working days.
- In most cases investigate and resolve your complaint within two weeks. If this is not possible, we will advise you of progress within 10 working days.
- We will tell you within 20 working days if we are unable to resolve your complaint.
If we cannot reach an agreement on your complaint, or you are not satisfied with our decision you may refer your complaint to an independent dispute resolution scheme by contacting.
Financial Disputes Resolution
Free Phone 0508 337 337
Free Post 231075, PO Box 5730, Wellington 61445 email@example.com
For clients that have a Consumer Loan Contract with us which is covered by the Credit Contracts and Consumer Finance Act 2003. This scheme is not available for those that signed a Commercial Loan Contract.
The external dispute resolution scheme is a free independent service available to assist you to resolve specific complaints.